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How ratutoge Handles Your Privacy

This page tells you exactly what data we collect when you use ratutoge, how we use it, and what rights you have over it. Availability depends on local law and eligible regions, including where you access the platform from cities like Bekasi or Tangerang.

Account data protectedDANA, OVO, GoPay wallet info securedNo third-party data sellingYour rights, clearly statedContact us any time
ratutoge How ratutoge Handles Your Privacy
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on each login attempt. We flag sessions that do not match your usual device fingerprint and prompt re-authentication before access is granted.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. You can manage or clear cookies via your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain only what applicable local law requires. Records linked to wallet transactions follow the retention rules of the relevant payment rail.

Requesting Changes

You can request access to your stored data, ask us to correct inaccurate records, or submit a deletion request via live chat or email. We respond to verified requests within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open the chat widget inside your account dashboard and select Privacy Query from the topic menu. Our support team responds during active service hours.

Email Support

Send your data request or privacy concern to our support address shown in the account help section. Include your registered email so we can verify your identity.

Account Help Centre

The Help Centre inside your account settings covers common data-access requests, cookie controls, and how to submit a formal deletion request step by step.

Common Questions About Your Privacy Rights

These are the questions we hear most from people managing their ratutoge accounts. Each answer is specific to how we actually handle your data — not a generic policy summary.

We collect your name, email address, and the wallet identifiers you link — such as your DANA or OVO number. We also log device type and IP address at each login for security purposes.

We store only the transaction reference IDs returned by each wallet rail. Full wallet credentials are processed directly through DANA, OVO, or GoPay and are not held on our systems.

Yes. Submit a data-access request through live chat or email support with your registered email address. We verify your identity before releasing any account data to you.

Contact us via live chat or email and request account deletion. We process verified requests and retain only what applicable local law requires us to keep after closure.

We do not sell your data. We may share limited information with compliance bodies only when required by applicable regulation in eligible regions — nothing beyond what the law obliges.

We use session cookies for login continuity and functional cookies to remember your wallet preference. Clear or block them through your browser settings; some account features may behave differently if cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.